Finding The Joy In Studio Ownership And Paying It Forward To Your Customers
Welcome to our brand new Podcast Series, Elevate Your Dance Studio: Finding The Joy In Dance Studio Ownership with Angela and Jodi.
Over the next 8 weeks we will be exploring studio ownership with two dance studio owners – just like you – who have experienced the highs, lows, and in-betweens throughout their journey in business.
In This Week’s Episode
Today is all about pursuing ‘WOW’ in your dance studio, and delivering an exceptional customer experience to your dance families.
Not only will a conscious effort towards customer service excellence improve your retention rates (and we know it costs 7x more to acquire new students than it does to retain existing ones), but it will also ensure that your ideal customers are the ones who are referring and recommending your services year-round.
Jodi and Angela dive into:
- The definition of Customer Experience, and specifically how this applies in the dance studio environment
- Putting yourself into your customer’s shoes to get a fresh perspective on your studio, and where things may be falling through the cracks when it comes to efficiency and consistency
- Mapping your customer journey, and auditing the relationship your customers have with your brand
- Simple and proven tips that you can implement in your studio to increase your ‘WOW’ impact
Angela and Jodi also share their advice for prioritising your customer experience strategies as well as factoring them into your budget.
Share the ‘Transform My Dance Studio’ love and Get in Touch!
Thanks for listening to today’s podcast – we’d love to hear your feedback so please check out our facebook page where you can leave your reviews and ask any questions about today’s episode.
Don’t forget to share this podcast with your Dance Studio Owner friends and colleagues!
About Your ‘Elevate Your Studio’ Hosts
Jodi Shilling is a Dance Performance graduate from Oklahoma City University and recipient of a 2008 Distinguished Alumni Award and the owner of Releve Studios in Tarzana, California.
Her dance credits include: Natalie Cole Live tour, Resident Choreographer for Timber Lake Playhouse, choreographer and instructor for numerous dance studios, promotional events and theatre companies in the New York and Los Angeles areas.
On television, Jodi has been seen as: Tiffany on The Disney Channel’s That’s So Raven (2005-2006), Robin on Disney’s Hannah Montana (2008), Jessica on Comedy Central’s Laughs4Life with Steve Carell (2003) and Stephen Colbert (2004), Kessler on TV Land’s I Did Not Know That with Harry Shearer, as well as several indie movies including the faith-based film, Can I Get a Witness Protection.
Her performance credits also include numerous commercials, radio spots, animated voices, industrials, and over 50 stage-productions in Chicago, New York and Los Angeles. Jodi served as Artistic Director and Co-Founder of a non-profit Off-Broadway theatre company, Little Artistic Value (2000-2002), with Kristen Chenoweth serving on the board of directors during her tenure.
Now days, Jodi is happily married and a mother of two young daughters. She is excited to serve and nurture young performers through Relevé Studios. Her mission is to lift children up through the arts!
Angela Mannella-Hoffman, owner of Moore Than Dance has been acting and dancing professionally since she was a child.
The Dance Studio Owners Association is for studio owners who are ready to commit to building their dream studio through taking consistent action while accepting guidance and advice. It’s for new studio owners and experienced studio owners alike. No matter what stage you’re at in your business, you’ll gain valuable information to take your studio to new levels while becoming a go to studio in your area.
DSOA members also have exclusive access to some of the greatest minds in business through our expert masterclasses, one-on-one mentoring through our member makeover experience and a monthly Q&A session that directly answers all your pressing questions about being a Studio Owner.
Our association is a community. It’s a community of dance studio owners who have seen what Clint has not only produced with his own studio but his Studio Owner clients and program members over 6 years. They’ve seen the results and they want to be a part of the action!