We all know how impactful a positive customer experience can be – you’ve probably seen viral new stories and social media shares about companies or their employees who have warmed our hearts by going above and beyond for their customers.
But in your dance studio, are you and your team doing your best to think outside of the box to ensure everyone who walks through your studio doors is walking away impressed and ready to refer their friends?
In today’s podcast
Clint is joined by Australian retail icon Tracey Mathers who is the best in the business when it comes to customer service. Learn Tracey’s top tips on how your studio can leave an extraordinary impression even when you aren’t there including:
- How to make a memorable first impression the moment a new customer walks through your doors, picks up the phone or receives an email from you
- Setting and maintaining your customer service expectations with your regular dance families
- Innovative ways for you to take your studio’s customer service to new levels and stand out from your competitors
Plus loads more!
More about Tracey Mathers
Tracey is a trusted advisor to those wanting to build and maintain success in business. With retail running through her veins, third generation retailer Tracey Mathers has been continuing the family tradition for over 25 years. As the Granddaughter of the founder of Mathers Shoes it was inevitable she would become a leading retailer in her field. Having had up to six stores she has learnt to deal with all areas of running a successful business.
Having spent years on sales, leadership, managing people, communication, conflict management, negotiation, social media, marketing and how to get the best from your team, she has built wisdom around having made mistakes and taking them on board to recognise what works and what doesn’t.
Tracey’s passion is people, and helping others to achieve their dream of having success in their lives has been the next natural progression in Tracey’s career path. She sold her stores in July 2016 to concentrate on her mentoring business.
For more on Tracey , make sure to visit www.traceymathers.com
Thanks for listening to today’s podcast – we’d love to hear your feedback so please check out our facebook page where you can leave your reviews and ask any questions about today’s episode.
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The Dance Studio Owners Association is for studio owners who are ready to commit to building their dream studio through taking consistent action while accepting guidance and advice. It’s for new studio owners and experienced studio owners alike. No matter what stage you’re at in your business, you’ll gain valuable information to take your studio to new levels while becoming a go to studio in your area.
DSOA members also have exclusive access to some of the greatest minds in business through our expert masterclasses, one-on-one mentoring through our member makeover experience, and a monthly Q&A session that directly answers all your pressing questions about being a Studio Owner.
Our association is a community. It’s a community of dance studio owners who have seen what Clint has not only produced with his own studio, but his Studio Owner clients and program members over 6 years. They’ve seen the results and they want to be a part of the action!
See you next week for another value-packed episode!